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Verified reviews from real guests who have already stayed here.
Service was good overall, although there was some insistence on check-out time.
Location is noted positively, contributes to overall experience.
The pool area was appealing and enjoyable.
No specific comments mentioned, assumed standard quality for this hotel tier.
Overall experience was positive despite minor issues.
Room quality was acceptable but noted that it is somewhat dated.
“Superb”
“Nice property but terrible hosts”
We booked a villa in Lanzarote for 15 days between 18th January and 2nd February 2025. The villa was as described and we had no issues (except the fact there was no information on working AC, internet log on, rubbish removal, nearest shops, looking after pool etc which we would have expected). Also no pool towels. Problem began on night of 23rd January when the swimming pool went green (see photo attached). We spent the next 5 days messaging and trying to call the hosts (8 phone calls and numerous messages not answered). We also contacted customer support at bookings.com on 25th January to complain. The problem with the pool continued and the pump/filter made a noise which woke us during the night. The pool guy came a number of times (unannounced - he had a key). He said the problem was caused by an electrical fault -what would have happened if the electrical fault had caused a fire and no way of contacting hosts?? The problem was resolved on the last few days. We had no pool available for approx. 10 days out of the 15 days we were there. We were offered compensation but the hosts wanted us to leave a positive review before they would do so. It is now over 2 months and no compensation has been received. We will not be blackmailed into leaving a positive review. They are terrible hosts. We are also very disappointed with booking.com's handling of the case. We have used bookings.com for over 20 years and this is the first time we have left a bad review.
“Amazing villa, beautiful island and incredible people!”
The location was great and many great restaurants and beaches close by! Our point of contact was amazing and his name was Florian, he really did go above and beyond in terms of providing an incredible service
“Superb”
“Little bit disappointed at the lack of prep of the villa for our stay. Pool in particular was murky, water level low and”
Private, quiet
The location is a bit remote and you really need to have a car.
“Highly recommend and would definitely stay again.”
Amazing villa with lovely outside space. Staff were very attentive and stayed in contact throughout our stay. Due to the high winds and the sand it kicked up on one of the days, the pool become quite dirty and it was cleaned for us the next day. Sheets and towels where changed mid week. Staff were superb. The location was excellent and was super quiet. Perfect stay for us and our two daughters.
Loved every aspect of our stay however, the BBQ looked a tad tired and the outside shower wasn’t working by the pool. Not an issue for us though.
Villa Lanzarote · Playa Blanca
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