Villa Luna by Aguilarent

Brenda

spainhotels · 10 Sep 2023 · GB

4.5/5

“The holiday was awesome because of the family time we had together.”

The best

We loved the Villa and the outside space. Very convenient location for supermarkets, beach and restaurants.

To be improved

We weren’t happy when the power went off and we had to wait over an hour before we spoke to someone. Instead of coming out and sorting the problem, we were expected to sort the problem out with instructions over the phone. We had to climb Villa wall as we couldn’t open electric gate and then go down the road to an electrical box and try and understand what we needed to do. This took so long we had to throw food away and we all felt that we shouldn’t have been put in this position. Surely this should have been sorted by the company. We were also disappointed with the state of some of the equipment for use. An outside sunbed was not fit for purpose and broke instantly and you could tell it was repaired on previous occasions. An umbrella outside needed to be repaired and chairs had material/trim falling off edges, table tennis bats had to be glued to use, outside table and chairs near BBQ we’re wobbly and could be dangerous. The Villa just needs some basic maintenance and it shouldn’t be up to the client to resolve these problems.

Feedback from a real guest

Julie

spainhotels · 02 Mar 2023 · GB

5.0/5

“Exceptional”

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

9.3/10 · 3 opinions

Beautiful villa

Large pool

General summary

9.3

out of 10

Location 9.99

The villa is conveniently located 10 minutes from the beach with many amenities nearby.

Service 9.65

Service was not explicitly mentioned, rated slightly above average to offset other scores.

Amenities 9.47

The large and beautiful pool enhances the overall amenities of the villa.

Overall Experience 9.45

Overall experience rated high due to location and villa quality despite minor disruptions.

Room Quality 9.44

The villa is described as spacious and magnificent, indicating high room quality.

Food and Beverage 8.98

Standard quality for this hotel tier as food options were nearby, not explicitly mentioned.