To be improved
Don't stay here if you value your safety... We were robbed while we were out, apparently by someone having a key to the house, and the careless/absentee property manager did nothing to help--if she didn't enable it to happen in the first place! Learn something from our vacation nightmare...
To start things off, we were left waiting in the afternoon heat in the house's remote location for hours after our arranged check-in time, unable to access the property. It had been confirmed to me multiple times that the property manager, Carolina, was supposed to meet us to give us the keys to the house, which is also the check-in policy stated on the Booking.com listing. Instead, she was unreachable by phone, only replying much later that the keys had been left, without any notice to us, in an unsecured location outside the property for us to pick up. In the end, we never saw Carolina or anyone from the supposed property management team during our whole stay.
The house was not clean, as demonstrated in the accompanying photos. Dust was everywhere, and many obvious strands of hair could be found on dishes, bedding, furniture, and bathroom appliances--you name the place, dust or hair was there! Once we actually got into the house, being hot, hungry, and exhausted, we couldn't even warm up some food for ourselves, as the stove required matches or a lighter to start a flame and nothing fit for purpose was available. The house lacked many bare necessities, to say nothing of the nice, welcoming touches we have seen many times at other rental properties.
However, these points are ultimately nothing in comparison with what follows.
Towards the end of our brief stay, someone entered the property while we were out and stole cash we had left in the locked house. There were no signs of forced entry or other disturbance, suggesting that someone was able to enter with a key.
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