Villa Partidor

We always get a villa with a pool, unfortunately we couldn’t use this one because it had a load of leaves in it and dead insects on top. After 5 days I asked for it to be cleaned and was told it was cleaned once a week but said it would be twice a week on the details I was sent. The electric socket in the upstairs bedroom beside the wardrobe is quite loose as is the one in the kitchen for the kettle. Could be dangerous. The toilet seat downstairs was loose and eventually came off but when I messaged a maintenance man came pretty soon and sorted it. The living area could do with a paint also.

I was informed by a neighbour that the villa is currently up for sale. With this in mind, this may explain why it is very tired with furniture which is dated and uncomfortable. It is poorly decorated and sparse with poor lighting throughout. Pool could was dirty when we arrived and was not cleaned during our 2 week stay. . Front door needs completely replaced as looks like it has been damaged from being previously forced open. Toaster in the kitchen has handle held on with tape. Upstairs patio doors difficult to open and hard to lock. The boiler didn’t work on our first morning and there was no hot water. This was rectified later in the day. Bedding is threadbare and washed out with pathetic show pillows which can hardly pass as a pillow. Having said all this, the villa has potential and just needs a bit of TLC which the owner is obviously not willing to commit if it is for sale.

Property should provide more towels and warmer bedding! Nights and mornings are cold, so blankets in every room are important and necessary. We had to call the management company to ask for the WiFi password? There should be a welcome pack for guests to read in full detail, with the first thing confirmed being the WiFi code. Drawers were very dusty, so cleaners must ensure these are clean so guests can use these for their clean clothes. Pool was dirty, so again, something that needs to be addressed, even in December. A pool man came the day before departure, which seemed pointless. Maintainence should check plug points etc as several are really loose. Fix the sun umbrella which is broken outside as it gives guests the option to sunbathe by the pool. Be quicker in responses so when guests contact you on WhatsApp, etc, you come back ASAP and not hours later. Overall, we had a great time, but it's the little details management company/owners are missing.

The property was not well maintained and there were a number of issues. We had to request a kettle. The bidet tap came off in my hand. The electric socket in the main bedroom was coming away from the wall, the shower head in the upstairs bathroom was rusted and I had to wait for the water to run clear before use. The shower he’s in the downstairs bathroom was broken.