Villa Primera Linea

If you have mobility issues then I would not stay here, as the are a lot of steps to negotiate and the area is quite hilly.

If you're on the top floor, bring your walking boots as there are a lot of stairs. I asked about the bins on arrival and was told to leave by the front gate. we put all the bins by the front gate throughout the week but we weren't told about the bin situation until the final hour of our stay, which was that we have to carry them 10 minutes walk to the containers. it doesn't sound bad until you realised you amassed over 25 bags in a week visit. We were told there would be a £200 charge for non-removal even though a cleaning fee was prepaid. Again in the final hour of our stay, we were also told about a charger for drop-off and collection of keys but this wasn't mentioned before or detailed anywhere online.

It is badly let down by the property being poorly maintained and not in good decorative order in many rooms. The biggest problem we faced was waking to find water coming through our bedroom ceiling from a leak upstairs! Unfortunately, it was not possible to fix this problem, so we had to move bedrooms with kids sleeping on a mattress on the floor and 8 people having to share one bathroom with one being out of action due to fear of flooding the villa further! Although some rooms have been recently redecorated, overall the decorative order is only average and the lower level bedrooms are very dark and grim. These have been nicknamed “the cell block” by our party! Apart from the water leak issue, there are other maintenance problems. There are tiles missing from the swimming pool floor, one of the finials on the top balcony is cracked and lose and looks like it might fall onto the area below and the electrics needs attention with power tripping out on the last night and some switches being faulty. The standard of cleaning is OK although we were not given enough towels and had quite a battle to get more. We also had to wait over an hour to get into the property on the first day which was very frustrating. I did raise the issues with the owner and even shared a draft of this review. Her response was that unfortunately what I wrote is the truth. She said they would prefer us not to publish this review and said they plan renovation work this winter and offered us a big discount if we returned next year. When we declined this offer and sought compensation now, her previously apologetic stance changed an amazingly accused us of causing some of the damage.