Villa Pura - Private Jacuzzi & Heated Pool

Air conditioning in lounge did not work, changed batteries on remote, still didn't work. Contacted owner who replied it worked for previous guest. I found a power button inside the main unit, this was the only way to turn aircon on and off. The filters were filthy and covered in dust. I took filters out and cleaned by hand. There is no kettle at the property, 1 tea towel and the quality of linen and towels are of a poor standard. The bbq had not been cleaned from previous guests. Day 2 the dishwasher stopped working and pumped water over kitchen floor. Owner notified and told an engineer would come out, they never did. Owner hardly ever replies. Our stay was for two weeks, we expected a change of bed linen. None was forthcoming so we removed sheets and washed ourselves. We were horrified to find the mattress cover was mouldy and covered in mould spots. Day 3 the fridge freezer stopped working and over heated. The reason for this was it hadn't been defrosted in months. We lost a couple of items of food but that was the least of the problem. My wife had to defrost the fridge after we returned home one night. The pool was not cleaned during our entire stay and there was not even a net to clear dead flies and debris. By day 9 the pool was so cloudy and had algae in the pool, we never used for the remainder of the holiday. This was for my 60th birthday and for the cost of nearly £2,000 left a bitter taste. We felt hard done by and left very disappointed. Also a socket hanging off the wall with exposed wires.

The jacuzzi didn’t work properly.

Not sure if the owner is Manolo or if he manages the property but he was absolutely hopeless, worst I have experienced in 25 years of travelling to this area. We had our 3 year old grandchildren, daughter and son in law with us and when we arrived an electrical socket was hanging out of the wall adjacent to the dining table and the TV had no volume despite the fact it was a very nice smart TV so not helpful as the socket was dangerous and the kids could watch TV without sound. We then went to our rooms and both the twin beds in one of the rooms had not been assembled correctly, they were wobbly and not very safe, there was a shelf on the wall hanging on by a thread and a lamp which we tried to move and it separated into 2 pieces so obviously had fallen off the shelf at some point in time and rather than fix it the problem had been concealed by someone. The air conditioning in the master bedroom did not work at all and is quite old so probably needs replacing. The cistern in the master bedroom had no water in it as it wasn't sealing properly, fortunately my son in law is a plumber and he did a temporary fix. I contacted Manolo about these things and he asked 'why didn't I inform him in advance about the beds?' Having just arrived I don't see how I could have done it sooner? I fixed the TV myself thanks to YouTube. After 2 days of waiting, I went out and bought some tools to fix the beds as the wife and I had grown tired of sleeping on the sofa after all we are both in our 60's and had expected this to be sorted the same day. Nothing else got fixed during our stay despite several text messages, Manolo just ignored us completely, finally answering me the day after we arrived home. He told me he had dismissed the maintenance company and employed another but this is probably not true as he is the owner of the original maintenance company.

Kitchen could be better stocked (no sharp knives) and needs more pots pans (we cooked a lot as we have 3 small children), and the beds in one particular room are very dated and noisy so they should be updated.