Villa Ramos Uno

The hill into Calero

Where do I start…the pool floor has damage as previously reported, you cannot use one part of the pool. The beds must be original when the villa was built, extremely uncomfortable, all need new mattress at minimum. Leather sofas are torn, cannot sit on them as they stretch your legs or catch your clothes, no base, you sink into deep holes. There is a big dip in the sitting room floor, there is an issue with the electrics, if staying here best you know your way around the fuse board. I read the previous reviews and contacted the villa management team to address these issues before I arrived, while they confirmed there was sufficient kitchen ware, pool was heated and other issues fixed, I had fate in them and looked forward to our vacation as it was for a special occasion. We arrived to a cold swimming pool and no hot water in the bathroom downstairs, no WiFi and no working TV, for 2 days, while they were quick to address these issues, they should have been addressed as they advised they were before we arrived. You are paying 5 star prices for a 1 star property. If you enjoy comfort and want to take full advantage of staying in a villa instead of a hotel, this is not the property for you.

Shower in en-suite couldn’t be used as didn’t fit into holder to stand under Damage to floor of pool that could injure someone Details of who to contact need updating in villa as no response from numbers displayed and UK office closed

The beds were terrible we woke up in pain they were so hard and the beds weren’t changed all week so that was very disappointing the curtains were hanging off the rails I think it needs some updating and tlc sofas need replaced as well with some work done this villa could definitely be perfect

Cooker not working and could do with more kitchen utensils, great villa but needs updating