Villa Saona

Asked if we could check in early, told not possible as cleaners needed sufficient time to ensure place ready for 4pm (fair enough), arrived at 4.30pm with car full of shopping, cleaners still there, told us they’d be 20min, it was 5.20pm before they finished (we were allowed to put the shopping in the villa). We played pool the first night, once the balls had been potted once they wouldn’t come out. Messaged daily for three days, first two days were told they’d get back to us, never replied on the third message so we never got to use the pool table again- disappointing as we had teenagers with us who were keen to play, also wondered what would have happened if we had other issues- would they have been ignored too. No toiletries provided - with 3 full bathrooms that’s a lot of handwashing/shampoo etc to take or buy there.

Just needed some basics to make for comfortable living - user manual for hot tub. Salt, pepper washing up liquid the basic amenities.

Instructions on how to use the safe, alarm, tv and some Info on the local area would have been handy.

Just little issues, nothing big (e.g. one light bulb needed changing or billiard cue tips and chalk missing) already let the owners know so hopefully it will be fixed for next guests.

The dishwasher needs a sorting out. It would have been better if some cleaning articles had been provided.

The villa is in a walled community and there is a gate I the wall just to the side of the villa. We were unable to use the gate as we did not have a key. I did try to contact the owner regarding this and was promised a call back which did not happen. This key would have reduced walking time to the beach or town by around 10/15 minutes and been helpful considering one of our party is 81 years old. This is a "would be better if' observstion, not a complaint. We loved this villa and would not hesitate to stay again.