Villa Serenity - By Lanzarote Vacation Homes

maeve

spainhotels · 25 Jul 2025 · IE

3.5/5

“Nice property, but several small issues, and too far away”

The best

Spacious house, lots of facilities, nice pool, most rooms had plenty of room, and lovely terrace attached to master room upstairs. Pool table and ping-pong table kept kids entertained in evening. Dining area outside was nice, with nice outside cooking area too. Staff were quick to respond when there was a problem. Nice big pool and cleaned regularly.

To be improved

Given the wrong code for lockbox initially. House was not cleaned well, dirt on floor, in fridge, food at bottom of dishwasher. Horrible smell in large bedroom downstairs, had to keep windows open as much as possible but my 89yr old stayed there and didnt like window being open all the time,, it was really bad. Maintenance man went in when he came to repair the wifi, which had stopped working because router was broken, but the smell wasn't too bad when he called as we had the windows open all day. Tripswitch went one night, didn't realise until morning, by then all food in freezer was defrosted and had to be dumped. Didn't contact agents about it, as found where switch was and turned back on. Lock on side door wasn't working properly, only way to close it was to lock it. Countertop along by sink is well worn compared to island section, which looked new and modern. Some more saucepans would be good. Distance from center and lack of things around the area was biggest issue, my fault for not realising how far away it was. Small single room upstairs where occupant had to go downstairs for toilet, or else go into my ensuite. Couldn't leave window open in that room, as right over bed, and no way of securing it to wall when open do you could give yourself a nasty bang on your head with corner of window.

Feedback from a real guest

Ciara

spainhotels · 07 Jul 2025 · IE

3.0/5

“Okay, but for the money you pay air con at least should be included”

The best

The property was nice aside from the additional charges.

To be improved

Charging for air con via a pay as you go style machine, and €15 per day to heat the pool, which we weren’t informed about until a few days before we were due to arrive. Also we were there for 9 days and no housekeeping - so same sheets and towels for the 9 days.

Feedback from a real guest

Craig

spainhotels · 13 Sep 2024 · IE

5.0/5

“Heaven for a relaxing family holiday”

The best

Fantastic location with everything you could possibly need for a relaxing holiday. Host was extremely helpful and accommodating

To be improved

Nothing, it was perfect

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

8.4/10 · 9 opinions

Spacious rooms

Quiet location

Helpful staff

Good amenities

General summary

8.4

out of 10

Location 8.95

Quiet location, easy walking distance to town center.

Service 8.91

Management team was helpful; pool man very helpful.

Amenities 8.43

Well-equipped kitchen, pool, games room, bikes for shopping.

Room Quality 8.40

Spacious and comfortable, with everything we needed for our stay.

Value for Money 8.39

The overall experience and amenities justify the price.

Food and Beverage 8.34

Standard quality for this hotel tier.

Villa Serenity - By Lanzarote Vacation Homes