Vincci Capitol

We stayed at Vincci Capitol Hotel from 7–13 March, and overall it was a very pleasant experience. The hotel upgraded us to a room with a view, and from Room 620 on the 6th floor we had a nice view of Gran Vía The location is excellent, right in the center and in front of metro station Callao. Most major attractions in the city center are within a short walking distance of about 5–15 minutes, which made sightseeing very easy. The Chueca area, main gay neighborhood is just around the corner, which made it very convenient for us. The hotel also felt very welcoming and gay-friendly, which we appreciated. The room was clean, comfortable, and well maintained, and the overall atmosphere of the hotel was very good. The front desk manager was helpful, and the hospitality throughout our stay was great. The downside was that there was no kettle or coffee/tea facilities in the room. We didn’t eat at the hotel restaurant, so we cannot comment on the food, but everything else about the stay was very positive. Overall, a good chan hotel with a good location and professional staff. We would for sure stay here again when visiting Madrid.

The air conditioner wasn't working. It was so bad that I had to change rooms at 2 AM. The staff's solution was to open the window, but we were facing Gran Via. I specifically requested a room facing the other street, only to be moved to a different floor, still facing Gran Via. I came to this hotel to rest and fix jet lag after a 20-hour flight from a different timezone. Maintenance is needed, and the wallpaper and bathroom are in a terrible state.

Great hotel great service great staff especially from the resection christina p and victoria thanks alote

An historic building in the heart of the city, with an impeccable staff and rooms with open sky panoramic views of Madrid.

Good hotel but the worst service in the world.

Location is excellent. Just the guest room is tiled and quite cold floor for your feet in winter without carpet. Noise isolation in bedroom can be further improved. Remember to bring a toilet brush as there is none in the hotel bedroom toilet Breakfast starts late at 7:30am so if you are on a business trip, take this into your consideration to ensure proper breakfast and timely arrival to workplace rating 3* for the location and for the friendly and nice staffs.