Viuter Rural Cave House El Refugio de Miguel

We arrived at 10pm we walked down to the entrance of the property we found the path was not well lite and was over grown. We gained access into the property eventually and found the property not in keeping with the description of the advertisement far from it (pics show what we encountered), the kitchen was filthy and cupboards filled with old plastic bags old appliances etc even the toaster had been used and heavily melted and put back for future use the property had not been cleaned prior to our arrival, the little bedroom was to be honest like a prison cell my partner cleaned the property for an hr on arrival. When we woke up in the morning we were heavily disappointed as the outside was nothing like what is advertised pics show of this what we encountered during our stay, the hot tub was partially deflated with a broken filter the outside seating and bed area mattresses were dirty and heavily stained one lounger was broken beyond use on the top terrace and threw behind the small pump house, there was rubbish and broken pallets thrown down a over grown path in front of the property, I did try to call and message the owner and we did not receive any feedback all we received was booking out details the hot water only lasted two to three minutes the bathroom had not been cleaned either prior to our stay. We have complained to booking.com and the owner has offered us €67.00 which is an absolute insult we are disputing this as I did tell the owner I was planning on asking my partner to marry me and wanted things special for this amd again recieved no response...... please be warned and do NOT book this property.......

That was the most terrible accomodation what we ever saw. Description of this house absolutely doesn't correspent with the reality. First of all there were no windows in the rooms, just iron door with the holes, which you couldn't close. By the way temperature in the night because of the high altitude was about 5 degrees Celsius... The walls was covered by mold, mainly in the kitchen, because of the permanent moisture. The owner rent it for 8 people and there were just 5 beds. 3 from us have to sleep in the kitchen, 2 of them on the sofa, one on a folding bed. We tried to communicate it with the owner, he just said it's our problem, and we have read the description improperly. We strongly do not recommend this accommodation, booking should remove it from the offers.

Some of the outside furniture (white chair) was needing replacement/repair. The bedroom door was noisy and sticks so it was hard to go out without waking my partner. The inside doors were tatty and need repainting and some of the insulation needs replacing.

a lot of insects when it's raining, but this you have to accept because of the location in this rural area Separate doors to all rooms, which is not so nice at bad weather