Name: VIVA Cala Mesquida Suites & Spa Adults Only 16
Address: Urb. Cala Mesquida, Cala Mesquida, Spain
Rating: 8.9

Mary

spainhotels · 08 Jul 2025 · AU

2.0/5

“Expected a lot more for what we paid”

The best

Very comfortable room. Some staff members were lovely - got a free dinner and some free drinks. They booked our taxi. They were very kind and helpful at check in.

To be improved

This is not a beach hotel, it’s a 5-10 minute walk to a crowded beach. The photos are deceiving, if you want a beach holiday don’t book here. We were there the first week of July so it was 29 degrees. The room for breakfast and dinner was barely air conditioned, it got so hot especially after eating a buffet meal. This impacted the experience enormously, it was very uncomfortable and we couldn’t fully enjoy the meals. The luxurious sunbeds could be reserved, I asked about one that didn’t have a reserved sign on it and no one was using it, but was told we still couldn’t use it. I imagine that was incorrect as it hadn’t been reserved. Chromecast on our tv wasn’t working, the first staff member I spoke to told me it was not included in our room. I had to go back and show her their brochure to confirm it was included. There’s a dress code for dinner, which I wasn’t aware of before arrival. The lady at reception told us to try and dress up and said Birkenstocks were not appropriate. This made us feel like second class citizens, it was an awkward and slightly rude conversation. As the dining room was so hot, we couldn’t wear socks, shoes, trousers etc. it ended up being fine wearing shorts and birks, but we were made to feel like that wasn’t ok, which was stressful, frustrating and not a good experience for guests paying a lot of money.

Feedback from a real guest

Maryam

spainhotels · 21 Apr 2025 · DE

5.0/5

“Great stay”

The best

Our stay was great, it was located nearby beach and we had everything we needed . Better than all, the staff were amazing, helpful and kind.

Feedback from a real guest

Carlos

spainhotels · 04 Jan 2025 · FR

4.0/5

“Very good”

Feedback from a real guest

Gary

spainhotels · 15 Sep 2024 · GB

5.0/5

“Great last minute stay...highly recommend”

The best

Last minute booking...staff were excellent

To be improved

N/A

Feedback from a real guest

Ana

spainhotels · 30 Aug 2024 · GB

1.5/5

“Poor overall experience and way overpriced”

The best

Close to beach Good buffet selection Friendly restaurant staff

To be improved

Overall massively overpriced for the quality and service of the hotel. Poor room service Gave our clothes to wash and after 3 days they still had not done it. One of the lights in the room didn’t switch off, had to sleep a whole night with the light on, in was brutal. The aircon was also really loud in the room Room service kept coming at 8:30am every day!! And just barged in when we were still sleeping and then had terrible attitude when we asked them to please come back later. Cleaners threw out some items during room service which was super annoying and also costly!!

Feedback from a real guest

Jay

spainhotels · 25 Jul 2024 · DE

3.5/5

“Good”

The best

SPA, Staff, Location

To be improved

Food was just OK, our hot tub was facing backwards on the Royal terrace room 4309, when two are in the tub you face the wall, not the mountain. Our coffee maker was broken, we turned it in and it was never returned, fortunately the maid provided us enough instant to suffice.

Feedback from a real guest

VIVA Cala Mesquida Suites & Spa Adults Only 16