Waou Opera I - Alquiler Corta Duración

The bed was way too small for 2 people. There is room for at least a queen size bed; Getting the keys was a nightmare. Before arrival I had several discussions with the landlords about meeting at the apt to get keys. They refused and said we had to come to another site, several minutes away to get keys. I proved to them I had a receipt for payment that said the keys were in a lock box onsite. They said ti was a mistake. I had to come to get the keys. Before arriving by train in Madrid I called to arrange for keys. They said I had to go to a website, but I had no access to a website. I explained the situation and was told the keys would be ready for me. We arrived by taxi, which was waiting for us at the door, and was told again that I had to check in by a website, even though I was standing right in front of the desk in their office. Emiliano came out of his office and had someone get the keys from the lockbox, which was right in front of the desk. What a terrible way to get keys and be told , AFTER, you paid that the receipt that said a lock box was on site, was a mistake. Please understand that the apartment was very well located and very clean. I would certainly stay again , IF, someone would meet me at the door with keys !!!!

For personal reason I wasn’t able to go, it was too late to delete the booking and I was forced to pay the full price and even 40€ of cleaning fees, avoid this scammers.