WELCS CASA IMPRESIONANTE 179 PDA con piscina privada

Shadafna

spainhotels · 15 Jul 2025 · ES

0.5/5

“Avoid at all costs – filthy, unsafe, and no support!”

The best

Nothing

To be improved

This was the worst travel experience I’ve had in over a decade. We arrived at this “luxury villa” to find feces on towels, hair and stains in the beds, and an overwhelming smell of rot and filth. The property was clearly never cleaned before our arrival. I contacted the host immediately — they admitted in writing that a “deep cleaning was missing” and said a cleaner could come the next day. We were 6 people with nowhere to stay, and Booking.com offered no solution unless the host canceled (which they refused to do). We left the house two hours after check-in and slept in our car. The host later tried to deny the problem and offered only €300 back out of nearly €2,100 paid (incl. deposit). It was insulting. I have photos and written proof, which I will be sharing with consumer protection authorities and on public platforms. Booking.com should delist this property immediately. It is a health hazard, and the host showed zero responsibility or care. No one should have to go through what we did.

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

5.3/10 · 3 opinions

Great location

Spectacular views

General summary

5.3

out of 10

Location 8.96

Excellent location with impressive views.

Amenities 6.94

Amenities available but compromised by cleanliness issues.

Room Quality 6.90

Rooms are large and beds comfortable, but cleanliness severely impacted the experience.

Food and Beverage 5.94

Not mentioned in the reviews; standard expectations for this hotel tier.

Service 4.91

Service issues due to unresponsive host regarding cleanliness and lack of support.

Value for Money 3.90

Costly experience with unsatisfactory conditions.

WELCS CASA IMPRESIONANTE 179 PDA con piscina privada