Name: Wellington Hotel & Spa Madrid
Address: Velazquez, 8, Madrid, Spain
Rating: 9.1

Itinza

spainhotels · 13 Mar 2026 · TORONTO, ONTARIO

5.0/5

“Great Stay Thanks to Wonderful Staff and Perfect Location”

The best

My stay at the Wellington Hotel was a very pleasant experience overall. The staff werewelcoming, polite, and always ready to help with anything I needed.. The hotel itself has a classic feel. Although it is an older property and you can notice some outdated elements in certain areas . One of the biggest highlights is the location, which is truly phenomenal. It is perfectly situated, making it very convenient to explore the surrounding area, enjoy nearby restaurants, and get around the city easily. What impressed me the most was the quality of service and the pleasant attitude of the staff. They consistently made sure guests felt welcome and taken care of. emails with requests were answered promptly. Overall, I had a great stay and would definitely recommend the Wellington Hotel to anyone looking for a comfortable hotel an unbeatable location.

Feedback from a real guest

O3163DSarmandop

spainhotels · 10 Jan 2026

5.0/5

“Excellent service and ambience once again”

The best

My wife and I, and my brother-in-law, stayed at the hotel for the Christmas Holidays in late December 2025-early January 2026, following a similar but shorter stay 2 years ago. I have been a repeat customer for 40 years now, and this visit was once again an extremely pleasant one. The Christmas lunch buffet was a wonderful experience to remember! When my wife contracted a bad flu, the staff did everything possible to help, from arranging for a timely visit by a doctor to bringing hot tea with lemon and ginger to the room. Particularly noteworthy (among many) in their attentiveness and empathy were staff members Peter (doorman), Pablo Sanchez (concierge) and Penny Lane (waitress). There are many positive features of this hotel, and in my view the most important one is providing the comfort feeling of a “home-away-from-home”, to which one wishes to return.

Feedback from a real guest

ElleLeiElla

spainhotels · 30 Nov 2025 · ALICANTE, COSTA BLANCA, PROVINCE OF ALICANTE, VALENCIAN COMMUNITY

5.0/5

“Feeling like home 🩷”

The best

Always glad to come back in this hotel, everything as always, impeccable. A little bit colder at the check in than usual, but youngest ones need a bit more of training. Christmas decorations at the entrance and at the lobby were magic as always. The room was perfect, the breakfast was a little down in the sweets department with respect to what I remember, a display of fresh home made cakes and plum cakes. Check out smooth and easy and the door - man outside smiling and genuinely welcoming and polite as always. Thank you and see you very soon 🩷

Feedback from a real guest

112philj

spainhotels · 14 Nov 2025 · LEEDS, WEST YORKSHIRE, ENGLAND

2.0/5

“Lacking in goodwill”

The best

We booked 2 nights directly with the hotel, rather than through Booking.com etc. However, don't expect that to generate any goodwill with the management. Let's start with the positives first. The breakfast was excellent and my wife thought worth returning just for that, however...see below. Dinner was also quite nice in the lobby and the service both times was good. If you are English you may note that waiters at breakfast are not as fluent as in other towns and cities in Spain. We quite liked that as we are trying to learn the language and don't get much chance in other areas. Now to the room. We had a a superior twin. The view of the swimming pool area wasn't the best. The bed was comfy and the bedding was good. However, the bathroom was pretty poor and well below the supposed 5 star status. The shower had poor pressure even after toggling the head and a challenge for my wife's longer hair. Made more difficult as nowhere to anchor the shower attachment during use so having to hold between legs to apply shampoo etc. The marble floor and sinks, shower cubicle etc were estimated to be c40 years old with the gold plating on taps and handles worn down to the base metal below. It was difficult to know what was complimentary apart from tea and coffee (probably nothing else, not even any biscuits!). We recommend that you bring extra tea cups with you as there was only one in the room so we had our drinks in turn using the one cup! We had to return to the UK a day earlier than booked and gave notice on the second night's stay early the evening before. The reception after management referral was unable to offer a refund or discount due to it being 'company policy.' We asked for some discretion which was rejected by the front of house manager. After booking direct and saving the owners a margin on use of agencies they could not offer any gesture to us to compensate for the the cost of the unused second night, or even the cost of breakfast . A little bit mean we think but perhaps indicative of the hotel's attitude. Perhaps, given the state of the rooms, it needs our money more than we do. We'll book elsewhere next time but perhaps come back for breakfast.

Feedback from a real guest

dmcdmc_99

spainhotels · 20 Oct 2025 · CHELMSFORD, MASSACHUSETTS

4.0/5

“Beautiful hotel, wonderful location”

The best

The hotel was beautiful, and the location was excellent. Service in the restaurant and tea room was delightful. We were very disappointed to learn that the pool was closed for the season, though we had confirmed it would be open when we made our reservation. The concierges were mostly very helpful.

Feedback from a real guest

Tina

spainhotels · 25 Jul 2025 · GE

5.0/5

“Amazing stuff, cozy hotel, tasty food, great location”

The best

Everything

To be improved

Nothing

Feedback from a real guest

Wellington Hotel & Spa Madrid