YOUR COZY NEST PLAZA MAYOR - SOL - RASTRO - WIFI - Almendro

Gabriella

spainhotels · 02 Jun 2025 · US

2.0/5

“Terrible experience because of the host's lack of concern.”

The best

Location

To be improved

1. I could not enter the apartment building and the apartment itself as its access was via a smartlock. The host was suppose to meet me at the location as it was our understanding in all our prior communications. Instead, a day before checking in, he sent me a text stating "he had set up a smartlock". My arrival coincided with the day of Spain's major blackout resulting in an internet outage. Once I couldn't enter the building I texted the host repeatedly to come to the location or send someone. He said he was "out of town" and "his trusted people" could not make it. The apartment is in an alleyway completely in the dark because of the blackout. I tried to find a hotel without success, went back to the building and I got robbed! Eventually I was able to enter the building only because a tenant, hearing the commotion of the robbery came downstairs to see what was happening. Once the lights came back on later at night, some kind strangers helped me with the use of the smartlock. The host never came to check on me or send someone. 2. Mattress was sagging and pillows were hard. Tried to sleep on top of the couch, which was no better because of the noise from people in the street into the late night.

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

6.8/10 · 4 opinions

Great location

Cozy flat

General summary

6.8

out of 10

Location 8.60

Excellent location in a quiet street close to central Madrid.

Value for Money 8.10

Great value considering the location and overall experience.

Service 7.60

Standard service quality for this hotel tier.

Food and Beverage 6.90

Not specifically mentioned, adhering to target overall rating.

Overall Experience 6.90

The stay was mostly enjoyable but affected by cleanliness issues.

Amenities 6.10

Kitchen facilities are tight, but workable.

YOUR COZY NEST PLAZA MAYOR - SOL - RASTRO - WIFI - Almendro