YourHouse Es Niu, apartment in Puerto de Sóller

The website was terrible and there were far too many emails and too many complicated forms to complete compared to any other stay anywhere .

The stairs were pretty challenging upon arrival with 2 large suitcases given we had travelled internationally but that was ok once we got up, probably good to let guests know this is to be expected. The sat nav on the car didn’t find the location well, albeit the pics I had seen before were helpful, given this, probably best to include some instructions on the best spot to park. I had also sent and received a message re parking which I recall mentioned there was no restricted parking; i parked at the top of the street near the Musée and walked down the stairs to the apartment, I received a parking fine as I was not aware that a resident sticker was required to park there, I suggest that you advise guests of this very clearly and provide clear alternative parking options as this was disappointing.

The host Company was not very communicative. The instructions were as follows: Santa Caterina D'Alexandria 46 Stair 1 right 3rd Floor Apt. nº 6 (white door). There is no mention that there are two entrances for number 46. As we arrived from the top of the street, we went up the stairs and were trying to get the keys at No 6, on the third floor. Two people arrived to inform us that they were staying in Number 6!!! We tried to contact the agent by phone with no reply. After much looking around we discovered that there is another set of stairs , all the apartments are numbered the same , and finally found no 6., also on the 3rd floor! The instructions could have at least been very specific stating clearly that there are two sets of stairs, and to use the set on the right hand side. I sent an email asking about disposal of rubbish as there are no instructions for this , but did not receive any reply. In my opinion all the agent was interested in doing was to collect money with NO customer service

Second bedroom is tiny with no window - really only suitable for small child Steep hill to get to apartment and no lift to 3 rd floor so not suitable for those with limited mobility No welcome pack