Zafiro Palace Andratx

I am aware of the vast amount of 5 star reviews this hotel gets which is one of the reasons that I booked this 5 day trip for myself and my daughter. Sadly 5 star was just not our experience. May be we were unlucky. The main reason for the poor review is a rude member of staff at our first breakfast who was unwilling to seat us outside despite the fact there were several free tables. He was rude , unhelpful and quite threatening in his approach. After we relented and sat down inside ,as soon as he went , we went outside and happily found a free table of which there were many. There was no obvious manager available at breakfast so I went to reception to complain. I had no response to my complaint until 2 days after I returned home. The response was full of apologies but was inadequate and should have been dealt with at the time. Sadly the rude staff member was not the only one encountered . A request for a clean tool at the pool was met with the response go and get one yourself from your room which was not good enough. I'd used my towel to clean down the wet sunbed at the pool as there are no staff and no swimming allowed before 10.00 am ( This is a silly restriction and should be changed ). On another occasion our pool food order hadn't arrived after an hour . I was met with shrugging of shoulders saying the order hd been lost , again no willingness from staff to deal with a problem. Apart from breakfast and the meal we had at the Japanese restaurant on the first night I would say the overall standard of food was poor. Lunch at La Veranda was bland and tasteless, the pool burritos were also tasteless . My recommendation is go into town or get a taxi to Port Andratax for lovely bars restaurants and atmosphere. Our room was large clean and pleasant but beware if you are in block 1 as your view will be the car park ! Finally there is absolutely no atmosphere at this hotel the pools ( most of which are freezing) have no vibe , it is very like being in a library, My complaint response offered a discount on a return visit but sadly this is somewhere that I will not be returning to and would not recommend.

We travelled in October half term and it was our first visit to a Zaffiro hotel and Mallorca. Mallorca was beautiful and we would definitely return. We got a car and enjoyed having a few days out and everywhere we ate was very good. The hotel was also lovely. It was spotlessly clean, the staff were fantastic, the food and drinks were very good and the scenery and hotel itself were really great; it felt five star and we were very pleasantly surprised as we had not known what to expect. I had thought that there were so many beds that it couldn't possibly feel overcrowded so I was quite surprised to read reviews saying that in peak time it was too busy and there were no beds available. But on consideration I could see how when the hotel was at capacity it would feel crowded. In October it was very quiet (we joked about The Shining) and there were times where you felt like you were rattling around in an empty hotel. But I could see that at peak times the pools and buffet would become unbearably busy, as would the towns and villages in the area. Although I thought the service, location, etc, were five star, I have rated it as a four star as we felt overall that there was something lacking a little from the hotel; we are used to bigger hotels with a beach bar/coffee bar, etc and the only proper bar didn't open until 5 and then played some very odd music, so it felt a lot of the time like there wasn't much to do in the hotel. It would have been nice to have somewhere else to go, especially on the days when the weather wasn't nice enough to sit outside.

We returned here as we do every year. The hotel is quiet, well positioned, with great restaurants. The staff are fantastic from arrival to departure. Most of the staff have been there for the 5 years we have been going, they remember you which is nice. It’s a short walk to the beach where you can find nice tapas bars and a fabulous fish restaurant on its own island in the bay, with a small bridge to access it. The golf course is a stones throw with a great restaurant. Highly recommend

This was our second visit to Zafiro Andtrax. The first time we stayed was May Half Term - it was busy but we could usually get sunbeds. This time round in August it was much busier and at times there was nowhere to sit by the pool and going for breakfast was not a relaxing experience. We witnessed several arguments over the sunbed situation and when we complained to the management they’re said they would introduce signs and a policy to stop people reserving the beds but by the time we left there was no evidence of this. Meanwhile the newer ‘club’ area has plenty of empty sunbeds. The situation is exacerbated because they don’t have a towel station or bin to put dirty towels in so when people leave their beds they leave their towels and it’s hard to tell whether they are coming back. The adults pool is more serene but it doesn’t have views and most beds there are doubles and hanging beds. The hotel should reconfigure this area to create more spaces for single sunbeds and create more privacy as it’s near the lift so there’s families with kids walking/running past. The staff were nice but customer service is patchy and getting drinks from one of the vans near the pool can be tricky. When there are issues the staff don’t know how to resolve them quickly. The rooms are a decent size and beds comfy. Our air conditioning only worked on one side of the bed and was freezing cold even though we turned it down. The balcony was tiny and overlooked the dining hall so we kept our curtains closed at all times. There was not enough space on the balcony to dry clothes. We ate out every night - we would have felt a bit trapped to have evening meals there. The quality of breakfast is really good but there were too many people and it takes a long time to get a drink. This is a nice hotel but when it’s at full capacity they struggle to cope and they don’t have enough space or staff. It’s not a five star experience.

We stayed here as a family and had an amazing experience from start to finish. From the moment we arrived, the staff were so friendly and welcoming — taking care of our luggage and making a great first impression. Everyone we met was happy to help with anything, which really made a difference. The hotel facilities are fantastic — beautiful pools, great bars, and plenty of space to relax. The restaurants were excellent too; the buffet had lots of variety, and the à la carte options were a nice way to mix things up each evening. Our son has a food allergy, and the hotel handled it brilliantly. They even have an app that lets you filter meals by allergens so you can see exactly what’s safe — such a great idea and really reassuring. We had a room with a plunge pool, which was a lovely touch. It was a bit cold (probably due to the time of year) but perfect for a refreshing dip! Overall, a brilliant stay with friendly staff, great food, and a lovely atmosphere. We’d definitely return!

This was our 5th visit to Zafiro Palace Andrathx, and the hotel is just fabulous! For a large hotel, that was full at the time of our visit, the hotel never feels crowded. With many pools and always some where to sit. The food is first class, and the staff so attentive, from the porters, to the concierge, restaurant staff and cleaners. We love the hotel and would highly recommend and will be back again!