Zahara Apartments

First things first, I booked this through Loveholidays and the apartment you end up in is not the one they are advertising, it’s a completely different complex. My son is currently trying to find the pool because it is NOT the one in the photos. Be warned, they charge a 200-500 Euros security deposit when you check in which you aren’t told about before you arrive. Luckily we had enough to pay it or we wouldn’t have been allowed in. When we got in the room there were cockroaches in the kitchen and the beds are seriously uncomfortable. We are trying to make the most of it because we’re only here for 5 nights thank god. Avoid like the plague

Good communication prior to arrival with accommodation. Was charged €20 to access room early and then a €300 deposit which was not mentioned prior to our arrival. 2 bedroom apartment was adequate, aircon rubbish, WiFi non existent and used data the entire 2 week holiday. Yes there is a flat screen tv but has one Spanish channel. The kitchen consists of a microwave, hob and coffee machine. Location is very good, pleasant pool. Cleaners never visited once in 2 weeks. The mattress in one of the rooms was ripped on the underside

Staff were very rude on arrival and charged us 20 euros to check in before 5pm which I think is a complete joke and a scam. We were given a bent key that wouldn’t work so had to wait outside our door for 30 mins before someone actually came to fix it. The room was absolutely disgusting dirt everywhere and mold. Residents live in this building and one woman told me to leave my key in the door as staff have been known to steal from the rooms. I do not recommend this to anyone

The first apartment they gave us was infested with cockroaches and filthy they moved us to another with a poolside view still filthy bathroom had mould everywhere dirt and food behind units and side of fridge pull out bed was not adequate for 2 people had to sleep on the floor pool has no sun lounges no cleaners to be seen anywhere and the reception expects us to clean the apartment thoroughly when leaving or we don't get our deposit back disgusting.

There is no Air con as advertised, the place is crawling with bugs. I tried to find an alternative hotel. There isn't any WiFi either. Pool was closed. The oven is unusable as it has no trays/shelves in it. The place was filthy the plates and cups had dry food stuck to them, food still in fridge. The bathroom Smells so bad. The bedroom smelt like car urine. On the plus side it's in a good location. Oh and there isn't any towels in the room, there's no toilet roll either. Also the £100 deposit suprise too, it states leave the apartment as you found it. So leave it filthy then and keep the food in fridge. Tried to mop up and it made it worse as the mop had seen better days. Also make your showers quick as the hot water runs out after 1 minute. There's also rats running around the balconies.

Just c Ame back from salou zahara appartments spotlessly clean only let down was no kettle no plug sockets down stairs for mobility scooters washing machines to wash your bedding no cleaners for rooms , pool needs cleaning other wise nice rooms