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Verified reviews from real guests who have already stayed here.
Guests praised the friendly and helpful staff, enhancing the overall service experience.
Food quality received positive remarks, though some guests desired more variety.
Overall positive experiences, despite some areas for improvement.
Rooms are spacious and comfortable, with positive sentiments in multiple reviews.
Several guests felt that some services should be included given the price of the stay.
While the location is beautiful and ideal for relaxation, it is quite far from the nearest village.
“Beautiful Resort with short on service”
property is in a great location, beautifully decorated, very clean, i like the access to the beach and boat taxi
the staffing needs more attention. The restaurants are not operating properly, very slow service, customer service is poor in areas- restaurant, coffee shop, gift store, buffet for dinner and breakfast
“I like hotel at all, I like sea, views, nature, stuff, evening concerts. · Cons: Room, its not clean. Restaurants, only one restaurant is working in the evening, and it is self/service, and after dinner you can't order coffee or tea. It's one price for everybody 50 euro, drinks at extra cost. Beach, if you want to go to the sand beach near the sea, you should pay for the sunbed, whatttt?????it's finny, guys) parking, extra cost. Pay for your hotel stay and pay for every step!”
I like hotel at all, I like sea, views, nature, stuff, evening concerts.
Room, its not clean. Restaurants, only one restaurant is working in the evening, and it is self/service, and after dinner you can't order coffee or tea. It's one price for everybody 50 euro, drinks at extra cost. Beach, if you want to go to the sand beach near the sea, you should pay for the sunbed, whatttt?????it's finny, guys) parking, extra cost. Pay for your hotel stay and pay for every step!
“I loved everything, clean, very welcoming, absolutely amazing! · Cons: -”
I loved everything, clean, very welcoming, absolutely amazing!
-
“Lovely rooms. Great vibe … food good”
Lovely rooms. Great vibe … food good
“food and cleaning of the room not satisfactory”
This hotel is too expensive for what it is. Even at a lower price point, some things are not acceptable. The cleaning of the room was non-existent, and even on first day there were still a lot of dust from the past. A look under the bed is sufficient to understand. The food was awful and only a fraction of the staff is friendly. The beach is too small. The only advantage is the GR92 nearby where you can go for long walks.
“Staff(that begrudgingly helped us) were very rude!”
Beautiful hotel, but would not return. Whilst the hotel itself seemed luxurious, from what I saw(I only entered to reception area), the few members of staff that I encountered were not welcoming at all! Quite rude in fact. My son and I were advised to go the the reception of the hotel(by the staff at the beach bar) as we needed to get a taxi back to the main town, having arrived by boat. On entering the reception area, three members of staff completely ignored us, so I asked the next one for some help. She(in particular) was very abrupt and clearly not happy with my asking her to help us with ordering an uber.. as someone who has visited many hotels across the world, first impressions are the most important ones and due to the one I got from Zel, I would not return. For a five star hotel, the staff need to be five star also.
Zel Costa Brava · Tossa de Mar
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