Zumalakarregi Apartment by People Rentals

Key lockbox is very hard to read due to hallway lighting. Slow drain in one of the bathroom sinks.

1. Automatic exterior door access didn't work. We waited for a tenant to let us inside, where we could access the house keys from the lock box. 2. The beds are very firm, with no extra bedding provided to allow creating padding or comfort. 3. The queen bed at the far end of the apartment shared a wall with the neighbor's living space, which stayed loud until midnight. 4. A standing fan would be helpful to move/draw the air when windows are open. 5. Kitchen has a metal decorative shelving unit that isn't helpful and should be removed to allow access to the seating space around the table. 6. Washing machine doesn't get cleaned or dried regularly -- the house booklet should include instructions to leave the door open to dry AND the cleaning team needs to sanitize the moldy rim of the machine. 7. We purchased some dishtowels for the kitchen and donated them to the apartment. 8. Both bathrooms should have a small wastebasket. Women need them! 9. Living room could use a lamp or light, perhaps one up high on the shelving to illuminate the room.

We found the apartment very dusty and the beds and pillows very poor and uncomfortable . The area was very noisy at night . Air conditioning very noisy and remotes not all working .

The curtains in the main bedroom are too flimsy/see-through and should be replaced. Cutlery should be replaced or knives sharpened.

Too little shampoo and rinse

Bathroom shower was being repaired with pipes exposed and hole in ceiling. They neglected to inform us that it was being repaired and it appears they are not informing guests as another review indicated the same issue. Mechanism to enter apartment initially was not working properly. Only able to enter because of residents entering and leaving the building. Parking garage was difficult to navigate with medium size car. We had damage to our car because of our car size. They need to indicate this in the description of the parking garage. AC remote had dead batteries. Property not clean as there was a lot of dust in the AC units and the debris in the shower from repairs was still in the shower stall. Property promised me a refund for the inconveniences but have yet to issue my refund. Customer service at booking.com is assisting me with trying to get the refund but the property is not responding to their request. I do not recommend staying here as issues that we encountered in our stay from May 10 are still present.