Zurbano Madrid - Apartamento Elegante y Confortable en el Centro

Thomas

spainhotels · 17 May 2025 · IE

3.5/5

“Good location but functional and basic”

The best

Location

To be improved

Dated, worn, images staged, traditional Madrid apartment so no direct sunlight and cool ( maybe an advantage in high summer)

Feedback from a real guest

Hatem

spainhotels · 23 Apr 2024 · LY

5.0/5

“Exceptional”

Feedback from a real guest

Ben

spainhotels · 22 Sep 2022 · GB

2.0/5

“Nice hosts, but a disappointing experience overall, sadly.”

The best

OK, so the pros: - The apartment is in a good location; easy walking distance to the metro, the centre of town and within reach of a number of restaurants, cafes and bars. - The apartment was clean and there was fresh bedding and towels. - The communication with the host was very good; they were extremely responsive and informative.

To be improved

Sadly, there were more major negatives really: - The photos are really inaccurate: the apartment is much darker and older than it looks in the photos. - The bathroom left a lot to be desired: cracked tiles, dripping shower, mould around the silicone. - The access to the apartment is via a 'clever' mag-lock system that you access via a secure weblink over WiFi. In theory, it works great. However, on one of the days I was there some workmen were replacing electrical fuses in the building, meaning I couldn't actually get into the apartment when I needed to as there was no electricity. Whilst I recognise this isn't the hosts' fault, the fact of the matter was I couldn't get into the accommodation I had paid for.

Feedback from a real guest

Real opinions

What our guests say

Verified reviews from real guests who have already stayed here.

7.8/10 · 22 opinions

Service

General summary

7.8

out of 10

Location 10.00

Consistently praised across multiple reviews for being perfect and convenient.

Service 9.20

Communication with the host was reported as quick and cordial, though there were contact issues.

Overall Experience 9.20

General satisfaction expressed, but overshadowed by significant negative aspects.

Amenities 7.20

Lack of basic amenities for longer stays, such as kitchen supplies and insufficient toiletries.

Room Quality 7.20

Several mentions of dark rooms and inadequate maintenance, such as broken furnishings.

Value for Money 7.20

Noted issues like lack of breakfast despite being advertised, affecting perceived value.

Zurbano Madrid - Apartamento Elegante y Confortable en el Centro