Rocío Duplex Apartment

Mixed service: initial stay experience had major failures (no check-in instructions, unreachable host, unhelpful AI chatbot, privacy invasion), but the management later engaged proactively, communicated clearly during the refund process and issued a full refund — hence a mixed-to-positive assessment.

Consistently praised: described as an excellent location (Triana), beautiful neighbourhood and convenient for walking — multiple reviewers highlight location as a major positive.

Amenities were inconsistent or missing: reviewers report no basic supplies (toilet paper, towels, shampoo, extra blanket), empty first-aid kit, no vacuuming and general lack of expected amenities.

Multiple reviews report serious cleanliness problems: property was not cleaned despite included service, strong mold/humidity smell, rummaging through belongings reported, broken/unclean bathroom fixtures and general unclean conditions.

Mixed room quality: some units newly renovated, modern and clean with a well-stocked kitchen, but others had broken fixtures (toilet, dryer), issues with doors/locks, noisy ground-floor rooms and an overall guest-experience shortfall.

Perceived poor value: guests complained about extra charges (demanded €35), unfulfilled promises (cleaning included but not performed) and feeling the stay did not match what they paid for.