The Urban Nest Cityscape Rooms

Mixed reports: a few guests noted quick/smooth check-in and one praise of 'excellent service', but several complaints about an unresponsive/AI-managed operation and the owner/Booking dismissing hygiene concerns. Score slightly inflated to reflect isolated positive check-in comments while acknowledging serious service failures.

Consistently praised for convenient location (near beach, cafes, supermarket); limited or no free parking and busy parking zones were noted, so location is a clear positive even if parking is inconvenient.

Several broken or missing amenities reported: broken fridge (won't close), poor freezer, no cutlery, noisy washing machine, lack of air conditioning; amenities coverage and condition are substandard.

Repeatedly reported as very poor: dirty rooms, hair in shower, soiled towels, visible feces in toilet, strong smells, and reports of cockroaches — overall hygiene problems throughout the property.

Multiple complaints about uncomfortable/noisy beds, damp/odorous rooms, yellowed walls/curtains, poor ventilation and windows facing dirty courtyards; some rooms reported as recently refurbished (bathroom) but overall room comfort is negative.

Not mentioned in reviews; assigned target overall rating.